Welcome to TPD

§ 01

Scope

These terms apply to all orders placed via our online shop and the connected ordering channels (Discord, Telegram). They apply alongside the information on the FAQ page, which forms part of these terms. Deviating customer terms are not recognised unless we confirm them expressly in writing.

§ 02

Conclusion of contract

Product listings are an invitation to order, not a binding offer. By completing checkout the customer submits a binding offer to purchase the selected products. We then send an order confirmation and the payment details by email. A contract comes into effect once your payment is confirmed (incoming SEPA transfer or confirmed crypto payment). Until then we may decline an order at our discretion - for example if a product is out of stock or a destination cannot be served. Unpaid orders expire automatically after 7 days and are cancelled.

Cancellation: Orders generally cannot be cancelled. As an exception, cancellation is only possible within 24 hours of placing the order and only while the order is still unpaid. Once payment has been confirmed or the 24-hour window has expired, cancellation is no longer possible, because we may already have begun sourcing and preparing the goods. By placing your order you agree to this.

§ 04

Prices & payment

• All prices are final prices in Euro. Shipping costs are shown separately per section 5 and in the checkout.
• Three payment paths are supported. (1) SEPA bank transfer - no surcharge, recommended. (2) Card / Apple Pay / Google Pay / PayPal - a 5% surcharge is applied to the order total. (3) Crypto payment - a 5% discount is applied to the order total.
• For SEPA: the bank details and amount are shown in your order confirmation and on the order page. Please always use the order code as the reference, otherwise we cannot match the payment.
• Orders are dispatched only after full payment has been received and confirmed.
• Loyalty discounts, the referral welcome discount, coupons and referral credit apply per the rules in the FAQ. We may adjust or revoke discount and referral mechanics in case of abuse.

§ 05

Shipping, delivery & replacement

Delivery times are estimates, not guaranteed dates. For standard orders, peptides typically arrive within 10-15 business days and orals and oils within 10-20 business days; pure Express orders ship the same business day and usually arrive within 1-2 business days. The seller assumes no liability for delays caused by postal services, customs authorities or third parties.

If a specific pack size, vial size or strength configuration is not available, the seller may fulfil the order with equivalent substitute sizes, provided that the active substance and product type remain the same, the customer receives at least the ordered total active amount, the quality is equivalent and no additional costs arise. For example, 10 x 2,000 IU HCG may be replaced by 4 x 5,000 IU HCG, or an unavailable HGH Fragment vial size may be fulfilled with several vials in another size that together cover the ordered total amount. By placing an order, the customer agrees to this form of equivalent substitute delivery.

We ship within the EU, the EFTA countries (Switzerland, Norway, Iceland, Liechtenstein) and to the UK. Shipping costs 10 EUR (Germany) or 20 EUR (all other destinations). Within Germany it is free above an order value of 500 EUR, and pure Express orders from the German warehouse are free above 150 EUR. For all destinations outside Germany the 20 EUR flat rate applies regardless of order value. The minimum order value is 40 EUR. The exact costs are shown in the checkout. For shipments to destinations outside the EU customs union the customer bears the customs risk; we accept no liability for customs issues, additional charges or seizures.

All shipments are packed neutrally and discreetly, without product names or brand references; the sender address on the label is a German address. The contents are declared as research / laboratory material for customs. Every order ships as a tracked parcel and you receive the tracking number by email.

For a smooth delivery you must provide a complete, correct and deliverable address and a valid contact route, and be reachable at the delivery address. Incorrect details or failed deliveries caused by the customer (e.g. incomplete address, naming a post office / parcel shop / parcel locker, refusing acceptance) void any claim to a reship or store credit. This does not apply to the German border parcel shop that is mandatory for deliveries to Switzerland (see below).

Deliveries to Switzerland: we do not ship directly to Switzerland. You must enter a German parcel shop or pickup point near the border on the German side as the delivery address; delivery is made there as a purely domestic shipment, and collection as well as import into Switzerland are the buyer's responsibility.

Where a delivery problem is our responsibility we offer, as a resolution, a free reship, store credit or a refund; which form is at our sole discretion, decided after internal review and on sufficient evidence (see also section 6). If tracking shows no movement for more than 10 business days, contact our support; after 40 days without an update the shipment is treated as lost and is eligible for a reship or credit.

If a shipment is held or seized by customs, we take responsibility as the sender; a replacement requires an official customs notice confirming the seizure. Exception Switzerland: for shipments to Switzerland we accept no liability for problems with Swiss customs; holds, duties and seizures are excluded from the reship and replacement guarantee and are entirely at the buyer's risk.

§ 06

Returns & claims

Due to the nature of our products, returns are entirely and strictly excluded; we do not accept any returns whatsoever. The reason: for returned goods we cannot reliably determine whether the item has already been opened, contaminated, soiled or otherwise altered. This exclusion protects both our own safety and the safety of our customers. By placing an order with us, you expressly confirm that you agree to this complete exclusion of returns. Claims (e.g. damaged or wrong items) are only accepted if the conditions of our reship and claims policy on the Shipping page are met. Reships, replacements or store credit are issued only after internal review and on sufficient evidence.

Mandatory precondition for any claim: the opening of the package must be recorded on video without interruption. The video must clearly show the still unopened, intact package including the shipping label, and then the entire opening process up to the fully visible contents - everything must be recognizable. If no such uninterrupted video exists, or not everything is clearly visible, we reserve the right to refuse a refund, a replacement shipment or any other compensation.

Where we do provide compensation for a problem (e.g. damaged, lost or faulty items), the form of that compensation - a monetary refund or conversion into account credit - is at our sole discretion. Such compensation is a goodwill gesture; the customer has no entitlement to a specific form and cannot freely choose between a refund and account credit.

Payment disputes and chargebacks: Before initiating a payment dispute, chargeback or buyer-protection case with a payment provider, the customer is obliged to use the internal claims process first (contact via the channels listed above) and to give us a reasonable period to resolve the matter. A chargeback or dispute opened without prior contact, or despite delivery in accordance with the contract, constitutes a breach of these terms. In such cases we reserve the right to recover the costs incurred and to suspend the account concerned.

§ 07

Customer data & obligations

Customers must provide complete and correct details (name, deliverable address, and a contact route). Incorrect or incomplete details exclude any claim to replacement or store credit. Accounts use passwordless magic-link login - keep access to your email secure, since anyone with your inbox can log in.

§ 08

Limitation of liability

The seller is not liable for:

• improper or unlawful use of the products,
• damage arising from incorrect storage or handling,
• delays, seizures or measures by customs or government authorities.

We remain liable without limitation for intent and gross negligence and for injury to life, body or health. In all other cases the seller's liability is limited to the product value of the respective order.

§ 09

Privacy

Personal data is used exclusively to process your order and run your account. Data is only passed on where it is required for shipping or payment. For details see our Privacy page.

§ 11

Changes to these terms

The seller reserves the right to change these terms at any time. The version in force at the time of purchase applies.

§ 12

Final provisions

Should a provision of these terms be invalid, the remaining provisions stay in effect. We aim to settle any issue directly and fairly - reach out via Discord or email before anything escalates.